Shipping policy

📄 SHIPPING POLICY

1. Order Processing Time

All orders are processed within 2–5 business days.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays
  • Processing times may be extended during high-demand periods

We reserve the right to extend processing times when necessary.

2. Shipping Times

We offer international shipping.

Estimated delivery times:

  • Europe: 8–10 business days
  • International: 8–12 business days

⚠️ These delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • High demand
  • Shipping carriers
  • Customs processing
  • External factors beyond our control

3. Shipping Costs

We offer free shipping on all orders.

4. Tracking Information

Tracking information may not always be available.

We are not responsible for the absence of tracking updates or tracking limitations once the package has been shipped.

5. Customs, Duties & Taxes

For international orders:

  • Customers are solely responsible for any customs duties, taxes, or import fees
  • These charges are not included in the product price or shipping

Failure to pay customs fees may result in:

  • Delivery delays
  • Package return or disposal

We are not responsible for these situations.

6. Lost Packages

Once an order has been shipped, we are not responsible for lost, stolen, or missing packages.

All shipping risks are transferred to the customer upon dispatch.

7. Damaged Items

If your item arrives damaged, you must:

  • Contact us within 48 hours of delivery
  • Provide clear photo evidence of the damage

We reserve the right to:

  • Refuse claims without sufficient proof
  • Determine whether a replacement or resolution will be provided

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays or losses caused by incorrect addresses
  • Failed deliveries due to incomplete information

9. Delivery Issues

We are not responsible for delivery issues caused by:

  • Carrier delays
  • Customs inspections
  • Incorrect address input
  • Failed delivery attempts

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

11. Contact

For any shipping-related questions, contact us at:

📧 care@eplira.com